We understand your apprehension. We really do. Hiring a creative services company can at first seem to be a scary process. There are many of us out there, and no one wants to make a bad decision. Both time and money are at stake. It’s totally understandable that you want to guard against every contingency of being burned. Then there’s the fact that you’ve heard all about these “artistic types.”

At August Hour, we want a productive and profitable relationship as well. That means we both have to accept a certain level of risk and not expect the other to shoulder the whole thing.

You’ve never done this before? Not a problem. You’re shopping around for producers and designers in much the same way you’d buy a car: you’re hunting for the lowest price, the highest quality, the quickest delivery time, the most benefits, the strongest guarantees.

For buying a commodity, that’s a fine strategy. For contracting a professional service, it’s not the best way to proceed, and you’re setting yourself up for some bad experiences. We’re telling you this in the hopes that you’ll be the one in a hundred who actually takes this to heart, avoiding the messy consequences of treating creative work like pork bellies.

First, expecting us to shoulder all the risk in this relationship is unrealistic. We can’t and won’t do it – like you, we have a business to run. Please don’t ask us to work for free, to be paid only once you’re satisfied (a business practice known as speculative work, also known as “on spec”). Don’t ask us to work for you without an agreement, or without an advance deposit. Don’t ask us to travel to meet with you unless you’re prepared to pay our travel time and expenses.

Don’t ask us for a money-back guarantee based on your satisfaction, or on the ultimate financial results of our project. We have no control over what you do with the materials we provide, who you send them to or how solid your follow up skills are. We guarantee that we will do what we promise, when we promise, and how we promise. We vow to keep our word and honor our agreement.

Someone willing to shoulder all the risks is someone desperate for work, and someone you shouldn’t hire. A person in that position will do and say anything to get your check.

But, then, how do you mitigate your own risk as a service buyer?

Well, you can’t get rid of the risk altogether. Life is risk. We assume risk every time we sign on a new client; short of requiring full payment up front, we have no ironclad guarantee that we’ll get paid in a timely manner – or at all. The world’s also chock full of crazies, most of whom think they’re sane. Right now, we have no idea who you are or wheather your one of the crazies or someone with whom we can have a successful creative partnership.

Of course, you don’t know that about us, either. So where do we go from here?

First of all, risk is one of the most important elements of the creative process. To make something good, you have to take risks. So, our first suggestion, value risk.

Next, let’s get to know one another. Send us whatever background material you have, a website address, your brochures, whatever, and we’ll read them. You look over our website, request our portfolio, check out our work, read our information. Let’s take the time to actually know what each other is all about.

We won’t compare you to other clients if you don’t insist on seeing a portfolio piece that is exactly the kind of thing you want for yourself. You’re a unique business, and we do custom work. We won’t insult you, so don’t insult us.

We’ll take the time to really understand your business and what it’s all about. We want to know, we really do – beyond just being good business, we’re also curious about what exactly you do. We’d love to hear your story.

Our rates are our rates, our terms are our terms – they reflect the respect we have for the work we do and the clients whose business we’ve improved with that work. Don’t expect us to do work for free or at a cut rate while you get over your jitters. You should be able to evaluate our skills from our body of work; if you can’t, then it’s unlikely that we’ll see eye-to-eye on project development anyway.

We promise we won’t hit you up for full payment up front. Likewise, you can contact us at any time and find out exactly where you’re at for work we’ve done; you can also contact us at any time for an estimate before giving us the go ahead to work. We don’t mind – in fact, we want you to.

The reason? Because we’re sharing a risk here. We can mitigate it together, or deepen it apart. We can work in respect, or spend all our time trying to get the other to take on the full load. We can work with each other, or against each other.

Personally, we prefer working with you. We hope you feel the same.